Sunday, November 13, 2011

Outlook express email crashing program removal

Problem: Outlook express was crashing just after opening due to an email being displayed in the preview pane. Before when the email was not the first in the list OE would work normally until it was displayed.

Fix: Edit the registry key that turns on the preview pane, copy out the good emails, rename/remove the inbox file, start OE and copy back the emails previously moved.

1. The registry key is located under HKEY_CURRENT_USER\Identities\{.. some id key...}\software\microsoft\outlook express\5.0\mail\
    Edit the key "ShowHybridView" with a value of 0.
2. Open OE, select the good emails then drag and drop them into some folder (some new folder created on the desktop) then close.
3. You need to have on show hidden files. Go to your user directory
    C:\Documents and settings\"user"\local settings\app data\microsoft\identities\{...same as above...}\outlook express

    There should be some inbox.* files, I renamed those (or you could delete but renaming gives you a way to recover if things go wrong).

4. Start OE again, simply drag and drop the files from step 2 back into the inbox (the reverse process to step 2).  Done.

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